Help
Shipping & Returns
The short version: free US shipping over $100, and 30 days to change your mind.
Free US shipping over $100
Below that, a flat rate is calculated at checkout.
30-day returns
Unworn, unwashed, tags on. Full refund to your original payment method.
Shipping
- How long until my order ships?
- Every piece is made to order, so nothing sits in a warehouse waiting to sell. Allow about 7–10 business days for production before your order ships. Transit time is on top of that.
- What does shipping cost?
- Free standard shipping on orders over $100. Below that, a flat rate is calculated at checkout.
- Where do you ship?
- United States only. International shipping isn't open yet.
- Can I track my order?
- You'll get a confirmation email when you order, and a tracking link as soon as it ships.
Returns & exchanges
- What's your return policy?
- Return anything unworn and unwashed with tags attached within 30 days of delivery for a full refund to your original payment method. Refunds are issued once the return reaches us.
- Can I exchange for a different size?
- Unworn, unwashed pieces with tags attached can be exchanged for a different size within 30 days of delivery. The 30 days run from the delivery date.
- Who pays return shipping?
- You cover postage back to us. If the return is our mistake — wrong item, wrong size sent, or a fault — we cover it both ways.
- My order arrived damaged or wrong.
- Email us a photo within 30 days and we'll replace it or refund it, whichever you prefer, at no cost to you. You won't need to send the faulty piece back unless we ask.
- It was a gift.
- Gifts follow the same 30-day window, counted from the delivery date. Email us and we'll sort it out without spoiling anything.
Orders
- Can I change or cancel my order?
- Pieces go into production quickly, so email us as soon as you can. If it hasn't gone to print yet we can change the size, colour or address, or cancel it outright.
- Do you do team or bulk orders?
- Team and bulk orders aren't open yet. Email us and we'll come back to you when they are.
- How do I take care of my pieces?
- Wash cold, inside out, with like colours. Tumble dry low or hang dry. Don't iron directly on a print.
Anything else? Email hello@infieldglow.com. We aim to reply within 2 business days.
More in the FAQ, or check the size guide before you pick a size.